Mobile Recall Repair Technician

MarketSource, Inc.; San Jose (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k)/Roth

Life & AD&D Insurance

Disability coverage

Health spending accounts

Employee assistance program

PTO / Vacation

Job summary

MarketSource, Inc. is seeking a RecallRepair Specialist to travel within the assigned area and meet vehicle owners face-to-face. You will educate customers on recalls, obtain authorization, and perform mobile recall repairs following manufacturer guidelines.

Role emphasizes customer interaction, trust-building, and clear explanations of the repair process. Training is provided, with light mechanical knowledge recommended and potential weekend travel.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and reliable transportation.
• 1–3+ years of customer service or sales experience.
• Light mechanical or tool knowledge beneficial.
• Ability to complete and maintain required certifications for mobile repairs.
• Comfortable working independently in field conditions.
• Willing to work Saturdays and travel as needed.
• Strong communication, customer service and follow-up skills.
• Physical ability to enter/exit vehicles, walk outdoors and lift up to 20 pounds.

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face.
• Explain why recall repairs matter and why delaying is not advised.
• Obtain customer authorization and clearly explain the repair process.
• Perform mobile recall repairs following manufacturer guidelines and training.
• Address questions, ease concerns, and handle objections with confidence.
• Document repairs, parts usage, and outcomes in internal systems.
• Work independently while meeting goals and making an impact.

Skills

High School Diploma or equivalent

Driver’s license and reliable vehicle

Customer service experience

Light mechanical/hand tools knowledge

Certifications for mobile repairs

Independent work ethic

Willingness to travel Saturdays

Strong communication skills

Physical stamina for outdoor work

Education

High School Diploma or equivalent

Job description

MarketSource, Inc. is seeking a RecallRepair Specialist to travel within the assigned area and meet vehicle owners face-to-face. You will educate customers on recalls, obtain authorization, and perform mobile recall repairs following manufacturer guidelines.

Role emphasizes customer interaction, trust-building, and clear explanations of the repair process. Training is provided, with light mechanical knowledge recommended and potential weekend travel.