Mobile Recall Repair Technician

Marketsource; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Short & long-term disability

Health Savings Account / DCFSA

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

MarketSource is seeking a RecallRepairSpecialist to connect with vehicle owners in the Portland area, performing on-site recall repairs while educating customers on safety and process. You will travel the assigned region, engage customers, and obtain authorization for repairs, ensuring adherence to manufacturer guidelines and internal protocols.

The role emphasizes strong communication, independence, and consistency in meeting service goals, with training provided for mobile repairs and

Qualifications

• High School Diploma (or equivalent)
• Valid driver’s license and reliable transportation
• 1-3+ years of customer service or sales experience
• Light mechanical and/or tool knowledge
• Ability to complete and maintain required mobile repair certifications
• Comfortable working independently
• Able to work Saturdays and occasional travel
• Strong communication, customer service, and follow-up skills
• Physical ability to get in/out of vehicle, climb stairs, work outdoors, and lift up to 20 pounds

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face
• Help people understand why recall repairs matter, and why they shouldn’t wait
• Obtain customer authorization and explain the repair process clearly
• Perform mobile recall repairs based on manufacturer guidelines and training
• Answer questions, ease concerns, and confidently handle objections
• Document completed repairs, parts usage, and outcomes in internal systems
• Work independently while hitting goals and making a visible impact

Skills

High School Diploma

Driver's license

Customer service experience

Light mechanical skills

Certifications for mobile repairs

Weekend travel

Communication skills

Physical fitness

Automotive tech background

Bilingual English/Spanish

Job description

MarketSource is seeking a RecallRepairSpecialist to connect with vehicle owners in the Portland area, performing on-site recall repairs while educating customers on safety and process. You will travel the assigned region, engage customers, and obtain authorization for repairs, ensuring adherence to manufacturer guidelines and internal protocols.

The role emphasizes strong communication, independence, and consistency in meeting service goals, with training provided for mobile repairs and