Field Recall Repair Technician – Mobile

MarketSource; Chicago (IL); Vor Ort; USD 60.614.000 - 82.656.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Disability (short & long-term)

Health & Dependent Care Spending (HSA/

DCFSA

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Zusammenfassung

MarketSource is seeking a RecallRepairSpecialist to travel within the assigned area, engaging vehicle owners in recalls and performing on-site repairs. You will educate customers about recalls, obtain approvals, and execute mobile repairs per guidelines, while maintaining clear documentation and strong follow-up.

This role emphasizes direct customer interaction and independent field work. The position requires a high school diploma, a valid driver’s license, 1–3+ years in customer service or

Qualifikationen

• High School Diploma (or equivalent).
• Valid driver’s license and reliable transportation.
• 1-3+ years of customer service/sales experience.
• Light mechanical knowledge or tool familiarity.
• Ability to complete and maintain required certifications for mobile repairs.
• Comfortable working independently and traveling Saturdays.
• Strong communication, customer service, and follow-up skills.
• Physical ability to lift up to twenty pounds and work outdoors.

Aufgaben

• Get out in the field and connect with vehicle owners face-to-face.
• Help people understand why recall repairs matter and why they shouldn’t wait.
• Obtain customer authorization and explain the repair process clearly.
• Perform mobile recall repairs based on manufacturer guidelines and training.
• Answer questions, ease concerns, and confidently handle objections.
• Document completed repairs, parts usage, and outcomes in internal systems.
• Work independently while hitting goals and making an impact.

Kenntnisse

Customer service

Communication

Sales experience

Driver's license

Field work

Mobile repairs knowledge

Bilingual English/Spanish

Ausbildung

High School Diploma

Jobbeschreibung

MarketSource is seeking a RecallRepairSpecialist to travel within the assigned area, engaging vehicle owners in recalls and performing on-site repairs. You will educate customers about recalls, obtain approvals, and execute mobile repairs per guidelines, while maintaining clear documentation and strong follow-up.

This role emphasizes direct customer interaction and independent field work. The position requires a high school diploma, a valid driver’s license, 1–3+ years in customer service or