Mobile Patrol Field Supervisor - Flexible Hours

Signal of New England; Boston (MA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

Signal of New England is seeking a dependable Security Field Supervisor to lead our Mobile Patrol across Massachusetts, including Greater Boston, Merrimack Valley, MetroWest, and Worcester. This field-based role combines patrol duties with supervision, requiring oversight of officers, run sheets, and coordinated scheduling.

The ideal candidate will drive regional routes, supervise in the field, review reports, and ensure high professional standards in customer service.

Qualifications

• Requires dependable leadership and ability to supervise in the field.
• Strong communication with officers and clients.
• Capable of independent decision making.
• Organization and multi-tasking across routes.
• Customer service mindset in security operations.
• Willingness to drive across MA for assignments.
• Ability to review reports and maintain standards.

Responsibilities

• Mobile Vehicle Patrols: Personally conduct scheduled vehicle patrol shifts using a company patrol vehicle, including routine and random inspections of contracted client properties.
• Field Supervision: Conduct announced and unannounced visits to our patrol routes and client sites to support and supervise officers, verify compliance with post orders, and maintain our standards for professionalism, uniform appearance, alertness, and customer service.
• Patrol Operations: Help oversee the day-to-day operation of our four Mobile Patrol routes and ensure patrols are being completed accurately, consistently, and on time.
• Run Sheets & Reporting: Review patrol run sheets, activity reports, incident reports, photographs, timestamps, and other documentation to ensure officers are completing their responsibilities and clients are receiving the services they expect.
• Officer Management: Coach, support, train, and hold patrol officers accountable while helping create a positive and professional working environment.
• Scheduling & Coverage: Manage and coordinate Mobile Patrol scheduling and work with our Operations team to address call-outs, open shifts, schedule changes, and other coverage needs.
• Alarm & Emergency Response: Respond to alarms, disturbances, client requests, and other security-related situations and coordinate with law enforcement or emergency services when appropriate.
• Vehicle & Fleet Oversight: Monitor the condition of patrol vehicles, coordinate preventative maintenance and repairs, identify vehicle issues, and help ensure our fleet remains safe, clean, reliable, and operational.
• Operational Coordination: Work closely with our Operations team to ensure patrol routes, staffing, vehicles, reporting, client expectations, and other operational needs remain coordinated.
• Client Service: Maintain professional relationships with our clients and address field-level concerns quickly and professionally.
• Emergency Coverage: When necessary, be willing to step in and assist with coverage to ensure our clients do not go without contracted security services.

Skills

Dependable

Leadership

Communication

Organizational skills

Problem-solving

Decision making

Customer service

Tools

Mobile apps

Scheduling software

Patrol reporting system

Job description

Signal of New England is seeking a dependable Security Field Supervisor to lead our Mobile Patrol across Massachusetts, including Greater Boston, Merrimack Valley, MetroWest, and Worcester. This field-based role combines patrol duties with supervision, requiring oversight of officers, run sheets, and coordinated scheduling.

The ideal candidate will drive regional routes, supervise in the field, review reports, and ensure high professional standards in customer service.