Field Service Engineer – Medical Automation (Vehicle Provided)

bdx; Houston (TX); On-site; USD 39,000 - 62,000; Full time

Job summary

The BD Field Service Engineer role provides remote and on-site technical support for automated dispensing systems across the assigned region, including DoD and DHA facilities. You will troubleshoot, repair, and maintain hardware and software while ensuring regulatory compliance and strong customer relationships.

Ideal candidates have 1–3 years of hardware/software support experience, strong communication skills, and the ability to travel up to 25% overnight. A valid driver's license is required.

Qualifications

• High school diploma, GED, or similar required.
• 1–3 years of hardware, software, and IT support experience.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities.
• Ability to work independently, handle multiple priorities, and travel as required.
• Remote and on-site technical support for automated dispensing systems.
• Work-order evaluation, prioritization, and resolution.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC.

Skills

Troubleshooting

Customer service

Communication

Technical support

Travel readiness

Education

High school diploma

GED

Tools

Windows OS

Networking

Diagnostic instruments

CompTIA A+ Certification

Job description

The BD Field Service Engineer role provides remote and on-site technical support for automated dispensing systems across the assigned region, including DoD and DHA facilities. You will troubleshoot, repair, and maintain hardware and software while ensuring regulatory compliance and strong customer relationships.

Ideal candidates have 1–3 years of hardware/software support experience, strong communication skills, and the ability to travel up to 25% overnight. A valid driver's license is required.