Mobile Expert: Wireless Tech & Service Sales

T-Mobile; Elyria (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Commuter benefits

Job summary

T-Mobile seeks a customer-focused associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey with a focus on satisfaction and loyalty.

Role emphasizes digital tool usage, collaboration across channels, and ongoing training to stay current with network and device innovations. Eligible for competitive pay and comprehensive benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Authorized to work in US

Education

High School Diploma/GED (Required)

Job description

T-Mobile seeks a customer-focused associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey with a focus on satisfaction and loyalty.

Role emphasizes digital tool usage, collaboration across channels, and ongoing training to stay current with network and device innovations. Eligible for competitive pay and comprehensive benefits.