Mobile Expert: Tech Sales & Customer Care

T-Mobile USA; Franklin (NJ); Presencial; USD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee stock purchase plan

Descripción de la vacante

T-Mobile USA is hiring for a Retail Associate role focused on delivering personalized technology and service solutions in a fast-paced environment. You will engage customers, demonstrate network options, and guide them through their shopping journey while building product knowledge and digital skills.

The role emphasizes strong communication, problem solving, and teamwork in a dynamic retail setting, with competitive base pay and comprehensive benefits.

Formación

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in a retail environment is preferred.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging customers

Change agility

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA is hiring for a Retail Associate role focused on delivering personalized technology and service solutions in a fast-paced environment. You will engage customers, demonstrate network options, and guide them through their shopping journey while building product knowledge and digital skills.

The role emphasizes strong communication, problem solving, and teamwork in a dynamic retail setting, with competitive base pay and comprehensive benefits.