Mobile Expert: Wireless Tech & Customer Experience

T-MOBILE USA, Inc.; San Diego (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Employee stock grants

Stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology and service options, and guide shoppers through their buying journey.

The role emphasizes learning retail processes, staying current on wireless innovations, and collaborating with store teams to deliver an exceptional customer experience. Training and ongoing development are highlighted as part of growth within the company.

Qualifications

• Must-have: High School Diploma or GED.
• Preferred: 6 months of customer service and/or sales in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Digital tools usage

Service plan recommendations

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology and service options, and guide shoppers through their buying journey.

The role emphasizes learning retail processes, staying current on wireless innovations, and collaborating with store teams to deliver an exceptional customer experience. Training and ongoing development are highlighted as part of growth within the company.