Mobile Expert – Wireless Sales & Tech Concierge

T-MOBILE USA, Inc.; Burlington (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Tuition assistance

Job summary

Join T-Mobile USA, Inc. as Mobile Experts (ME) and be part of a Retail Team of Experts, bringing the T-Mobile brand to life. You will engage customers, uncover needs, demonstrate devices and services, and drive sales while delivering outstanding experiences in a fast-paced environment.

Expect daily interactions, ongoing product education, and opportunities for growth. Competitive base pay with incentives and access to comprehensive benefits are part of Total Rewards.

Qualifications

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED (Required)

Job description

Join T-Mobile USA, Inc. as Mobile Experts (ME) and be part of a Retail Team of Experts, bringing the T-Mobile brand to life. You will engage customers, uncover needs, demonstrate devices and services, and drive sales while delivering outstanding experiences in a fast-paced environment.

Expect daily interactions, ongoing product education, and opportunities for growth. Competitive base pay with incentives and access to comprehensive benefits are part of Total Rewards.