Mobile Expert: Wireless Sales & Stock Grants

T-Mobile USA; Winston-Salem (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in a fast-paced environment, helping customers with technology and service needs and guiding them through their shopping journey.

The role builds skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge of products. Compensation includes an hourly base pay of $18 plus training pay, eligibility for incentives, stock grants, and a

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in a fast-paced environment, helping customers with technology and service needs and guiding them through their shopping journey.

The role builds skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge of products. Compensation includes an hourly base pay of $18 plus training pay, eligibility for incentives, stock grants, and a