Mobile Expert — Stock Grants & Total Rewards

T-MOBILE USA, Inc.; New York (NY); Presencial; USD 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Stock grants

Paid time off

Health insurance

Dental/vision insurance

Employee discounts

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them to the right device and service solutions in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits, and complete training to stay current on products, systems, and processes. This role offers competitive base pay, on-the-job training, an annual stock grant, and comprehensive benefits.

Formación

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Legal authorization to work in the United States.
• Must be at least 18 years old.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Support other duties/projects as assigned by business management.

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them to the right device and service solutions in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits, and complete training to stay current on products, systems, and processes. This role offers competitive base pay, on-the-job training, an annual stock grant, and comprehensive benefits.