Mobile Expert: Tech-Savvy Customer Solutions + Stock Grants

T-Mobile; Vernon (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Paid parental and family leave

Family building benefits

Back-up care

Tuition assistance

College coaching

Short- and long-term disability

Voluntary life insurance

Voluntary disability insurance

Voluntary long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to support store operations, engage customers, and recommend technology and service plans. The role focuses on building product knowledge, using digital tools, and delivering a positive shopping experience.

Earn $18.00 per hour base plus $5.00 per hour training pay, with on-the-job training in the first 90 days and eligible incentives. Stock grants and employee stock purchase plan are available, reflecting T-Mobile's Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to support store operations, engage customers, and recommend technology and service plans. The role focuses on building product knowledge, using digital tools, and delivering a positive shopping experience.

Earn $18.00 per hour base plus $5.00 per hour training pay, with on-the-job training in the first 90 days and eligible incentives. Stock grants and employee stock purchase plan are available, reflecting T-Mobile's Total Rewards.