Mobile Expert: Tech-Sales & Customer Solutions | Stock Grants

T-Mobile USA; Brownsville (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA is hiring Mobile Associates to support retail operations by assisting customers with technology and service solutions in a fast-paced setting. The role emphasizes customer service, sales, and hands-on product demonstrations using digital tools to showcase coverage and benefits.

New hires complete required training to deepen product knowledge and service processes, with opportunities for on-the-job learning.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience, preferably in Retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring Mobile Associates to support retail operations by assisting customers with technology and service solutions in a fast-paced setting. The role emphasizes customer service, sales, and hands-on product demonstrations using digital tools to showcase coverage and benefits.

New hires complete required training to deepen product knowledge and service processes, with opportunities for on-the-job learning.