Mobile Expert: Tech Solutions & Stock Grants

T-Mobile; Villa Heights (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Health, dental, vision insurance

12 paid holidays

Parental and family leave

Transit benefits

Job summary

T-Mobile is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, with emphasis on service plan recommendations and digital tools.

Role includes on-the-job training, opportunities for incentives, and a comprehensive benefits package. Prior retail or customer service experience is preferred and candidates must be eligible to work

Qualifications

• Change agility and adapt to fast-paced retail environments.
• Strong communication and problem-solving for customer issues.
• Proven customer service and sales mindset in a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Use digital tools to demonstrate network coverage and plan features.
• Complete required training on retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Take on additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, with emphasis on service plan recommendations and digital tools.

Role includes on-the-job training, opportunities for incentives, and a comprehensive benefits package. Prior retail or customer service experience is preferred and candidates must be eligible to work