Mobile Expert: Tech Solutions & Exceptional Service

T-MOBILE USA, Inc.; Wauwatosa (WI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Paid parental and family leave

Family building benefits

Back-up care

Enhanced family support

Childcare subsidy

Tuition assistance

College coaching

Short- and long-term disability

Voluntary AD&D coverage

Voluntary accident coverage

Voluntary life insurance

Voluntary disability insurance

Voluntary long-term care insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment. You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey to build strong relationships and loyalty.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations with on-the-job training and potential advancement to Mobile Expert. Eligible for comprehensive benefits and stock awards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment. You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey to build strong relationships and loyalty.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations with on-the-job training and potential advancement to Mobile Expert. Eligible for comprehensive benefits and stock awards.