Mobile Expert: Tech Solutions & Stellar Service

T-MOBILE USA, Inc.; Tualatin (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grant

401(k) Plan

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while growing skills in customer interaction and digital tool usage. The role emphasizes delivering personalized service, favoring customer satisfaction, and contributing to team initiatives.

Qualifications

• 18 years of age or older
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while growing skills in customer interaction and digital tool usage. The role emphasizes delivering personalized service, favoring customer satisfaction, and contributing to team initiatives.