Mobile Expert: Tech Solutions & Customer Success

T-MOBILE USA, Inc.; Crawfordville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and recommend technology and service solutions in a fast-paced retail setting.

You will develop product knowledge, demonstrate features, and guide customers through their shopping journey while using digital tools and staying aligned with store goals. You’ll participate in on-the-job training, earn base pay plus training incentives, and have access to comprehensive benefits including health, retirement, and stock grants.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and recommend technology and service solutions in a fast-paced retail setting.

You will develop product knowledge, demonstrate features, and guide customers through their shopping journey while using digital tools and staying aligned with store goals. You’ll participate in on-the-job training, earn base pay plus training incentives, and have access to comprehensive benefits including health, retirement, and stock grants.