Mobile Expert - Tech Solutions & Customer Care (Stock Eligible)

T-MOBILE USA, Inc.; Keystone Manor (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and stock grants

Paid time off and holidays

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build relationships, deliver personalized device and service solutions, and demonstrate network coverage with digital tools. This role offers on-the-job training, competitive hourly pay, potential incentives, and access to comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail environment preferred.
• Age 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build relationships, deliver personalized device and service solutions, and demonstrate network coverage with digital tools. This role offers on-the-job training, competitive hourly pay, potential incentives, and access to comprehensive benefits.