Mobile Expert: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Plymouth (IN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Free money coaches

Discounts on mobile service & home Wi‑

Commuter and transit programs

Job summary

At T-Mobile USA, Inc., a retail associate role is available to engage customers, explain technology and service options, and guide them through their shopping journey. You will build product knowledge, use digital tools, and demonstrate plans and features to ensure a helpful customer experience.

The position requires at least a high school diploma and offers on-the-job training with potential to grow into advanced roles. Competitive hourly pay and comprehensive benefits support employee growth.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

At T-Mobile USA, Inc., a retail associate role is available to engage customers, explain technology and service options, and guide them through their shopping journey. You will build product knowledge, use digital tools, and demonstrate plans and features to ensure a helpful customer experience.

The position requires at least a high school diploma and offers on-the-job training with potential to grow into advanced roles. Competitive hourly pay and comprehensive benefits support employee growth.