Mobile Expert: Tech Solutions & Customer Impact

tmobile; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grants

Stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

T-Mobile is looking for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, using digital resources to enhance understanding and engagement. Training will cover retail processes and wireless technology innovations.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months customer service and/or sales experience in a retail environment preferred.
• Demonstrated ability in communication, problem solving, and teamwork.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Support additional duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is looking for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, using digital resources to enhance understanding and engagement. Training will cover retail processes and wireless technology innovations.