Mobile Expert - Tech Solutions & Stock Grants

T-Mobile; Tucson (AZ); On-site; USD 40,000 - 43,200; Full time

Benefits offered by this job

401(k)

Employee stock grants

Stock purchase plan

Health insurance

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. The role emphasizes building product knowledge, demonstrating solutions, and guiding customers throughout their shopping journey to improve satisfaction and loyalty.

You'll develop skills in customer interaction, use of digital tools, and service plan recommendations while contributing to a positive, inclusive customer experience and meeting

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in Retail preferred.
• Willingness to learn product knowledge and use digital tools to assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Contribute to team initiatives and handle additional duties as assigned.

Skills

Customer Service

Communication

Sales

Multitasking

Customer Problem Solving

Engaging People

Teamwork Orientation

Change Agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. The role emphasizes building product knowledge, demonstrating solutions, and guiding customers throughout their shopping journey to improve satisfaction and loyalty.

You'll develop skills in customer interaction, use of digital tools, and service plan recommendations while contributing to a positive, inclusive customer experience and meeting