Mobile Expert: Tech Solutions & Customer Growth

T-Mobile; Matteson (IL); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Descripción de la vacante

T-Mobile in Matteson, IL is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers along their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and knowledge, plus opportunities for growth within a company that values teamwork and ongoing learning.

Formación

• High School Diploma or GED required.
• 6 months of customer service and/or sales in a Retail environment preferred.
• Legally authorized to work in the United States.

Responsabilidades

• Deliver personalized technology and service solutions to meet individual needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to learn retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Support additional duties or projects as assigned by management.

Conocimientos

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Sales

Teamwork Orientation

Customer Problem Solving

Educación

High School Diploma/GED (Required)

Descripción del empleo

T-Mobile in Matteson, IL is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers along their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and knowledge, plus opportunities for growth within a company that values teamwork and ongoing learning.