Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Tukwila (WA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting.

Responsibilities include demonstrating products, using digital tools for plan selection, and collaborating with team members to ensure a seamless shopping experience. Training is provided, and benefits are included with both full- and part-time roles.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting.

Responsibilities include demonstrating products, using digital tools for plan selection, and collaborating with team members to ensure a seamless shopping experience. Training is provided, and benefits are included with both full- and part-time roles.