Mobile Expert: Tech Solutions & Customer Care

tmobile; Nashua (NH); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental leave

Family building benefits

Tuition assistance

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations and engage customers with technology and service solutions. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Training and team collaboration are key components.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Tools

Retail systems

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations and engage customers with technology and service solutions. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Training and team collaboration are key components.