Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Brownfield (TX); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a Retail Associate role in the United States, offering base pay with training incentives and a path to expert status. The position emphasizes customer engagement, technology demonstrations, and service-plan recommendations in a fast-paced retail setting.

Employees receive comprehensive benefits, stock opportunities, and continuous training, with on-the-job support to grow skills and advance within the company. Equal opportunity employer statements apply.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile is hiring for a Retail Associate role in the United States, offering base pay with training incentives and a path to expert status. The position emphasizes customer engagement, technology demonstrations, and service-plan recommendations in a fast-paced retail setting.

Employees receive comprehensive benefits, stock opportunities, and continuous training, with on-the-job support to grow skills and advance within the company. Equal opportunity employer statements apply.