Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Royal Pines (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Parental/family leave

Tuition assistance

Job summary

T-Mobile in the United States is seeking an enthusiastic Mobile Associate to support retail operations, assist customers with technology and service needs, and contribute to a fast-paced shopping environment.

Role emphasizes product knowledge, customer engagement, and effective use of digital resources, with opportunities for on-the-job training and advancement. Competitive base pay plus training pay and potential incentives are highlighted.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking an enthusiastic Mobile Associate to support retail operations, assist customers with technology and service needs, and contribute to a fast-paced shopping environment.

Role emphasizes product knowledge, customer engagement, and effective use of digital resources, with opportunities for on-the-job training and advancement. Competitive base pay plus training pay and potential incentives are highlighted.