Mobile Expert: Tech Solutions & Customer Care

T-Mobile; Waltham (MA); Presencial; USD 28.000 - 32.000; Jornada completa

Descripción de la vacante

T-Mobile in Waltham, MA is seeking a Mobile Associate to engage customers and recommend technology and service solutions in a fast-paced retail setting. You will build product knowledge and demonstrate features while guiding customers through their shopping journey.

The role emphasizes customer service, digital tool usage, and teamwork, with training to master retail processes and wireless technology. Eligible associates receive competitive pay, benefits, and opportunities for growth within the

Formación

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Educación

High School Diploma/GED

6 months customer service/sales experience (Preferred)

Descripción del empleo

T-Mobile in Waltham, MA is seeking a Mobile Associate to engage customers and recommend technology and service solutions in a fast-paced retail setting. You will build product knowledge and demonstrate features while guiding customers through their shopping journey.

The role emphasizes customer service, digital tool usage, and teamwork, with training to master retail processes and wireless technology. Eligible associates receive competitive pay, benefits, and opportunities for growth within the