Mobile Expert: Tech Solutions & Customer Care

T-Mobile; Portland (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Employee stock purchase plan

Paid time off and holidays

Annual stock grant eligibility

Job summary

T-Mobile in Portland, OR is hiring to support retail operations by engaging customers and helping with technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.

The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction and product knowledge.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training on retail processes, systems, and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Take on additional duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Portland, OR is hiring to support retail operations by engaging customers and helping with technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.

The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction and product knowledge.