Mobile Expert — Retail Tech & Customer Solutions

T-Mobile US Inc.; Houston (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to support customer interactions in a fast-paced store environment.

You will help customers understand technology and service options and guide them through their shopping journey with product knowledge and digital tools. You will complete training to deepen knowledge of retail processes, systems, and wireless innovations, while collaborating with teams across channels to ensure a seamless customer experience.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to support customer interactions in a fast-paced store environment.

You will help customers understand technology and service options and guide them through their shopping journey with product knowledge and digital tools. You will complete training to deepen knowledge of retail processes, systems, and wireless innovations, while collaborating with teams across channels to ensure a seamless customer experience.