Mobile Expert: Tech Sales & Customer Care

T-MOBILE USA, Inc.; Rincon (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Tuition Assistance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment. You will demonstrate devices and service plans, answer questions, and guide shoppers from greeting to purchase with strong product knowledge and digital tools.

The role requires excellent communication, problem solving, and teamwork, with training provided and opportunities to grow within a dynamic, employee-owned culture that rewards performance and fosters career development.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment. You will demonstrate devices and service plans, answer questions, and guide shoppers from greeting to purchase with strong product knowledge and digital tools.

The role requires excellent communication, problem solving, and teamwork, with training provided and opportunities to grow within a dynamic, employee-owned culture that rewards performance and fosters career development.