Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Fontana (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Job summary

T-Mobile is seeking Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations.

Successful candidates will contribute to customer satisfaction, product knowledge, and the use of digital resources.

Qualifications

• Required High School Diploma or GED.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations.

Successful candidates will contribute to customer satisfaction, product knowledge, and the use of digital resources.