Retail Mobile Expert: Tech-Savvy Customer Champion

T-MOBILE USA, Inc.; Berwick (ME); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Stock Grant

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate in Berwick, ME to engage customers and guide their technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout the shopping journey. You will develop skills in customer interaction, digital tools, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and use of digital resources.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Problem Solving

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate in Berwick, ME to engage customers and guide their technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout the shopping journey. You will develop skills in customer interaction, digital tools, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and use of digital resources.