Mobile Expert — Tech-Savvy Customer Experience

T-Mobile; Garden City (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile is seeking a Retail Associate in a fast-paced store environment to engage customers, demonstrate technology, and help them choose service plans. You will build product knowledge, use digital tools, and assist customers throughout their shopping journey for a seamless experience.

The role emphasizes customer interaction, proficiency with digital resources, and teamwork to support store goals. A High School Diploma is required, with 6 months in customer service or sales preferred.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Retail Associate in a fast-paced store environment to engage customers, demonstrate technology, and help them choose service plans. You will build product knowledge, use digital tools, and assist customers throughout their shopping journey for a seamless experience.

The role emphasizes customer interaction, proficiency with digital resources, and teamwork to support store goals. A High School Diploma is required, with 6 months in customer service or sales preferred.