Mobile Expert: Tech Solutions & Customer Success

T-MOBILE USA, Inc.; Shoreline (WA); On-site; USD 24,000 - 35,000; Full time

Job summary

T-Mobile USA, Inc. in the United States is seeking Mobile Associate-level staff to assist customers with technology and service solutions in a fast-paced retail setting. You will build product knowledge and guide shoppers through plans and features using digital tools.

The role emphasizes customer interaction, problem solving, and teamwork, with ongoing training and opportunities to advance toward a Mobile Expert role and participate in incentive programs.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in retail.
• Strong communication and problem-solving skills.
• Ability to multitask and work with customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in the United States is seeking Mobile Associate-level staff to assist customers with technology and service solutions in a fast-paced retail setting. You will build product knowledge and guide shoppers through plans and features using digital tools.

The role emphasizes customer interaction, problem solving, and teamwork, with ongoing training and opportunities to advance toward a Mobile Expert role and participate in incentive programs.