Mobile Expert: Tech-Savvy Sales & Customer Care

T-Mobile; Glendale (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off & holidays

Stock grants

Stock purchase plan

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate technology solutions, and guide shoppers through plans and devices.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience. The position emphasizes teamwork, strong communication, and the ability to adapt to changing customer needs while supporting company goals and delivering value across touchpoints.

Qualifications

• Strong customer service and sales skills demonstrated in a retail setting.
• Ability to use digital tools to explain network coverage, plans, and features.
• Willingness to complete required training on retail processes and wireless technology.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate technology solutions, and guide shoppers through plans and devices.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience. The position emphasizes teamwork, strong communication, and the ability to adapt to changing customer needs while supporting company goals and delivering value across touchpoints.