Mobile Expert: Tech Sales, Growth & Stock Grants

T-Mobile; New York (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will learn product knowledge, demonstrate features, and assist shoppers along their journey, with emphasis on delivering great service and achieving sales goals. You'll train on retail processes, digital tools, and wireless innovations, while collaborating with colleagues across channels to ensure a seamless experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• 2. Utilize digital tools to demonstrate network coverage, service plans, and product features.
• 3. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• 4. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• 5. Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will learn product knowledge, demonstrate features, and assist shoppers along their journey, with emphasis on delivering great service and achieving sales goals. You'll train on retail processes, digital tools, and wireless innovations, while collaborating with colleagues across channels to ensure a seamless experience.