Mobile Expert: Customer-Focused Tech & Sales

T-Mobile USA; Rochester (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Job summary

T-Mobile USA is hiring for a Mobile Associate to engage customers, demonstrate technology solutions, and advise on service plans in a fast-paced retail setting. You will use digital tools to illustrate coverage and features while building product knowledge and delivering a personalized shopping experience.

Role emphasizes customer interaction, digital tool usage, and teamwork. Training is provided, with opportunities for incentives and career growth within the company’s expansive benefits

Qualifications

• High School Diploma or GED required.
• Six months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to customers.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging people

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring for a Mobile Associate to engage customers, demonstrate technology solutions, and advise on service plans in a fast-paced retail setting. You will use digital tools to illustrate coverage and features while building product knowledge and delivering a personalized shopping experience.

Role emphasizes customer interaction, digital tool usage, and teamwork. Training is provided, with opportunities for incentives and career growth within the company’s expansive benefits