Mobile Expert – Tech Sales & Customer Experience

T-Mobile USA; Brenham (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Training pay

Employee stock purchase plan

Job summary

T-Mobile USA is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools usage. Training and team collaboration are key components of this role.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engagement

Change agility

Education

High School Diploma or GED

Job description

T-Mobile USA is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools usage. Training and team collaboration are key components of this role.