Mobile Expert: Tech Sales & Customer Solutions

T-Mobile US Inc.; Manchester (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role to engage customers, demonstrate technology and service options, and support shoppers throughout their experience.

The role emphasizes building product knowledge, assisting with plan recommendations, and using digital tools to explain features while delivering excellent customer service. The position requires a High School Diploma/GED and about 6 months of customer service or sales experience in retail.

Qualifications

• High School Diploma/GED (Required).
• 6 months customer service and/or sales experience in Retail (Preferred).
• Willingness to learn and help customers effectively.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Problem Solving

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role to engage customers, demonstrate technology and service options, and support shoppers throughout their experience.

The role emphasizes building product knowledge, assisting with plan recommendations, and using digital tools to explain features while delivering excellent customer service. The position requires a High School Diploma/GED and about 6 months of customer service or sales experience in retail.