Mobile Expert: Customer‑Focused Tech Sales

T-MOBILE USA, Inc.; Colorado Springs (CO); On-site; USD 40,000 - 48,000; Full time

Job summary

T-Mobile USA, Inc. offers a role in retail operations where you engage customers, demonstrate technology, and guide them through service plans. You will build product knowledge, use digital tools, and grow via comprehensive trainings in a fast-paced environment.

Starting hourly pay is $18 with $5 training pay, progressing toward a $20/hour target with incentives and eligibility for annual stock grants. Benefits include medical, dental, vision, 401(k), and PTO.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma

Job description

T-Mobile USA, Inc. offers a role in retail operations where you engage customers, demonstrate technology, and guide them through service plans. You will build product knowledge, use digital tools, and grow via comprehensive trainings in a fast-paced environment.

Starting hourly pay is $18 with $5 training pay, progressing toward a $20/hour target with incentives and eligibility for annual stock grants. Benefits include medical, dental, vision, 401(k), and PTO.