Mobile Expert: Tech Sales & Customer Experience

T-Mobile US Inc.; Lakewood (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid time off

Medical Insurance

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role focused on helping customers choose the right technology and service plans in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering exceptional service. The position emphasizes teamwork, digital tool usage, sales skills, and a commitment to customer satisfaction, with opportunities for on-the-job training and career growth within the

Qualifications

• High School Diploma or GED required.
• Minimum 6 months in customer service or sales (retail) preferred.
• Strong communication and problem-solving abilities required.
• Ability to multi-task and work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate role focused on helping customers choose the right technology and service plans in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering exceptional service. The position emphasizes teamwork, digital tool usage, sales skills, and a commitment to customer satisfaction, with opportunities for on-the-job training and career growth within the