Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Issaquah (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Medical, dental, and vision insurance

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. in Issaquah is seeking a Retail Associate to help customers explore wireless solutions in a fast-paced store. You will build product knowledge, demonstrate features, and guide shoppers through service plans to boost satisfaction.

The role emphasizes friendly service, teamwork, and using digital tools to show coverage and plans. Prior retail or customer service experience is helpful; extensive benefits and training are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. in Issaquah is seeking a Retail Associate to help customers explore wireless solutions in a fast-paced store. You will build product knowledge, demonstrate features, and guide shoppers through service plans to boost satisfaction.

The role emphasizes friendly service, teamwork, and using digital tools to show coverage and plans. Prior retail or customer service experience is helpful; extensive benefits and training are provided.