Mobile Expert: Tech Sales & Customer Care

T-MOBILE USA, Inc.; Lacey (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Annual stock grant

401(k)

Employee stock purchase plan

Paid time off

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a front-line Mobile Associate to engage customers in a fast-paced retail setting, build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The role focuses on customer interaction, digital tool usage, and service plan recommendations to improve satisfaction and loyalty. Responsibilities include delivering personalized technology solutions, collaborating with team members, and completing training to stay current

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a front-line Mobile Associate to engage customers in a fast-paced retail setting, build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The role focuses on customer interaction, digital tool usage, and service plan recommendations to improve satisfaction and loyalty. Responsibilities include delivering personalized technology solutions, collaborating with team members, and completing training to stay current