Mobile Expert: Tech Demos, Plans & Customer Delight

T-MOBILE USA, Inc.; Saint George (UT); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service plan choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The position offers a competitive hourly base pay with training pay, opportunities for an annual stock grant, and a broad benefits package including medical, dental, vision, 401(k), paid time

Qualifications

• High School Diploma/GED is required.
• Six months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service plan choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The position offers a competitive hourly base pay with training pay, opportunities for an annual stock grant, and a broad benefits package including medical, dental, vision, 401(k), paid time