Mobile Expert: Store-in-Store Tech & Customer Champion

T-Mobile US Inc.; Moreno Valley (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Store-in-Store Mobile Associate to welcome and assist customers in a busy warehouse/club kiosk setting. You will educate customers, demonstrate products, and promote the value of T-Mobile’s benefits and services.

You will complete training, develop product knowledge, and work to exceed customer expectations while contributing to sales goals in a fast-paced environment. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales in a retail setting preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment, educating customers and showcasing benefits.
• Complete training on store-in-store experience, products, processes, and systems; participate in knowledge sharing and store operations.
• Provide exceptional service, build rapport and loyalty, drive sales activity, and follow up with customers and referrals.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, retail environment (Preferred)

Job description

T-Mobile USA, Inc. seeks a Store-in-Store Mobile Associate to welcome and assist customers in a busy warehouse/club kiosk setting. You will educate customers, demonstrate products, and promote the value of T-Mobile’s benefits and services.

You will complete training, develop product knowledge, and work to exceed customer expectations while contributing to sales goals in a fast-paced environment. Equal opportunity employer.