Mobile Expert – In-Store Tech & Customer Experience

T-MOBILE USA, Inc.; Erie (Erie County); On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to engage customers in a fast-paced, warehouse/club kiosk setting and deliver outstanding experiences. You will learn products, processes, and systems, then educate customers while driving value and satisfaction.

The role emphasizes energy, passion, and helpful, friendly service as you connect with customers, educate on benefits, and work toward successful sales interactions.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Proactively engages customers in a high-traffic retail environment and educates them on products and benefits.
• Complete training on store-in-store experience, new skills, products, and processes; contribute to store operations.
• Attract potential customers, drive sales activity, and build relationships with new and existing customers.

Skills

Customer service

Sales

Communication

Relationship building

Product knowledge

Sales techniques

Customer education

Sales prospecting

Consultative selling

Customer needs identification

Customer referrals

Customer satisfaction management

Customer engagement

Customer communications

Leadership

Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to engage customers in a fast-paced, warehouse/club kiosk setting and deliver outstanding experiences. You will learn products, processes, and systems, then educate customers while driving value and satisfaction.

The role emphasizes energy, passion, and helpful, friendly service as you connect with customers, educate on benefits, and work toward successful sales interactions.