Mobile Expert — Store-in-Store & Customer Experience

T-Mobile; Wilsonville (OR); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Family building benefits

Disability coverage

Long-term care insurance

Discounts on mobile service

Job summary

T-Mobile is hiring Store-in-Store Mobile Associates to thrive in a busy warehouse/club kiosk setting. You’ll educate customers, demonstrate products, and connect with shoppers to showcase the value of benefits and services.

You will receive hands-on training, grow your skills in a high-traffic retail environment, and contribute to a positive customer experience while helping drive sales. Competitive compensation and benefits accompany career growth opportunities.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

At least 18 years of age

Legally authorized to work in the US

Job description

T-Mobile is hiring Store-in-Store Mobile Associates to thrive in a busy warehouse/club kiosk setting. You’ll educate customers, demonstrate products, and connect with shoppers to showcase the value of benefits and services.

You will receive hands-on training, grow your skills in a high-traffic retail environment, and contribute to a positive customer experience while helping drive sales. Competitive compensation and benefits accompany career growth opportunities.