Mobile Tech & Service Specialist — Stock Grants & Pay

T-Mobile; Delafield (WI); On-site; USD 26,174 - 46,838; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Up to 12 paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile is seeking a customer-focused Mobile Associate in Wisconsin to help shoppers explore products and services in a fast-paced retail setting.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey while developing skills in digital tools and service plan recommendations. This role emphasizes customer satisfaction and teamwork.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales in a retail environment preferred.

Responsibilities

• Develop customer service and sales skills to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties\/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and\/or sales experience in a retail environment (Preferred)

Job description

T-Mobile is seeking a customer-focused Mobile Associate in Wisconsin to help shoppers explore products and services in a fast-paced retail setting.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey while developing skills in digital tools and service plan recommendations. This role emphasizes customer satisfaction and teamwork.