Mobile Expert - Retail Tech & Service

T-Mobile; Canton (GA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Disability insurance

Life insurance

Mobile service & home internetDiscount

Job summary

T-Mobile is hiring for a role in retail operations focused on engaging customers and guiding them through technology and service options. You will build product knowledge, showcase features, and support customers throughout their shopping journey to boost satisfaction and loyalty.

The position emphasizes teamwork, communication, and problem solving in a fast-paced store environment, with on-the-job training and clear pathways to advancement. Benefits are included for eligible team members.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Legal work in US

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role in retail operations focused on engaging customers and guiding them through technology and service options. You will build product knowledge, showcase features, and support customers throughout their shopping journey to boost satisfaction and loyalty.

The position emphasizes teamwork, communication, and problem solving in a fast-paced store environment, with on-the-job training and clear pathways to advancement. Benefits are included for eligible team members.