Mobile Expert - Retail Tech Sales & Customer Care

T-Mobile; Tupelo (MS); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Job summary

T-Mobile is seeking an in-store associate in Tupelo, MS to assist customers with technology and service needs, demonstrate product features, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering outstanding customer experiences while advancing through training and earning incentive opportunities and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Retail experience is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is seeking an in-store associate in Tupelo, MS to assist customers with technology and service needs, demonstrate product features, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering outstanding customer experiences while advancing through training and earning incentive opportunities and a comprehensive benefits package.